Refund Policy

Last updated Nov 4, 2026 · Version 1

We want you to be happy with pfcloud. This Refund Policy explains when we give refunds for paid plans.

Free plan first

You can use the free plan for as long as you like before paying, so you can try the Service with your own servers.

New subscriptions: 7 days

If you are not satisfied with your first payment for a paid plan, ask for a refund within 7 days of that payment and we will refund it in full. This applies once per team.

Renewals

Renewal payments are not normally refunded, because you can turn automatic renewal off at any time from the billing page before the next billing date. If you were charged for a renewal you didn't intend and haven't used the paid features since, contact us within 7 days of the charge and we will review it.

Service problems

If a serious problem on our side kept you from using the Service for a significant part of a billing period, we will give you a credit or partial refund in proportion to the time affected.

How to ask

Write to myforge@steadyridedrivingschool.com or use the Support page from your account, with your team name and the payment reference shown on your receipt. Approved refunds go back to the original payment method, normally within 5–10 working days, depending on your bank.

Not covered

We do not refund charges from your hosting, cloud, domain or other providers, which are billed by them directly. Accounts ended for breaking our Acceptable Use Policy are not refunded.

Your legal rights

This policy does not limit any rights you have under consumer protection law.